Staying Calm
1. Take a deep breath.
2. Relax your muscles.
3. Count to ten.
4. Share your feelings with someone.
5. Try to solve the situation that upset you.
Accepting No Answers
1. Look at the person who is talking.
2. Show that you understand.
3. Calmly ask for a reason if you really don’t
understand.
4. If you disagree, bring it up later.